COVID-19 Policies

Amongst the growing concerns of COVID-19, we at Annotto Bay want you to know that the safety and well-being of both your families and ours is of the utmost importance. As the status of the guidelines/recommendations for the pandemic remain fluid, we will continue to evaluate and adapt our protocols accordingly. Going forward we are still currently open for business, and have implemented changes to our traditional processes to help minimize the chance of exposure and to be as safe as possible. We have switched to a “drop-off” system going forward until further notice.

“Drop-Off” Protocol

Upon arrival of your scheduled appointment we ask that you remain in your vehicles and call us when you have arrived as we are not allowing anyone in the building. If you are unable to get through, please ring the doorbell at our front door to alert us that you are in need of assistance. Someone will then either call you or meet you out in the parking lot to go over your pet’s history and any concerns regarding your appointment before bringing your pet inside for examination / procedure, etc. Upon completion of exam / procedure, you will receive a phone call from us with any findings / concerns regarding the appointment; at which time you’ll be checked out for the appointment and any meds prescribed, and your pet will promptly be returned to you.

We have also modified our operating hours due to COVID-19. Until further notice, our hours are:

  • Monday – 10am-3pm
  • Tuesday – 10am-3pm
  • Wednesday – CLOSED
  • Thursday – 10am-3pm
  • Friday – 10am-3pm
  • Saturday – CLOSED

(Hours are subject to change)
For any closures due to holidays or otherwise, please continue to visit the website for updates, or feel free to give us a call.

Refills Of Medications and Other Items

For any refills on medications and or other items (such as prescription food, flea treatments, etc.), we will be following a similar protocol. Any meds or items to be filled or purchased can be called in and filled and we will collect payment over the phone and bring them out to you. Orders can also be placed on Vetsource for shipment to your home.